Digital Innovative Solution
Duration: 3 weeks
Date: December 2018
Designing a Digital Volunteer Management System for Kaibosh
Kaibosh is a non-profit food rescue organisation that operates within the Wellington and Hutt City region. Their mission is zero food poverty, zero food waste.
To develop a digital solution for a volunteer management system that would entail a volunteer sign-in and sign-out interface that harvested time data. This innovative solution would replace an existing sign-in process that was manual and required a lot of time to gather data. The project team consisted of two UX designers/researchers and two business analysts.
The Design Process:
The beginning -
Once our team received the brief we sat down with the client to gather further information and insights into what the client envisaged the solution to look like. Our first set of design required deliverables included: personas, user journeys, and user stories. Individually I worked on personas. I gathered data through conducting user interviews and observational research which, informed the personas. Alongside the personas, I created a couple of empathy maps to strengthen these insights.
After acquiring a set of insights and design artifacts our team began ideating solutions. I took the lead role of design facilitator and held a co-design workshop with our client and a software developer who informed the feasibility of our ideas.
In our workshop, we held a group brainstorm session in which I asked everyone to write all the possible features our digital solution could have on post-it notes. Collectively we grouped these post-its into themes and then again into “desired” and “required” sections.
Another task we did in the co-design session was individual sketching of how we envisioned the solution to look. I asked participants to explain why they made the choices they did. These wireframe sketches were used by my UX partner to create prototypes.
Vision proposal -
Two weeks of creating user journeys, wireframes and prototypes had passed and it was time to present to our client. Our project was one of very few chosen to be continued further by the web-design students. The greatest key to the success of our project was employing an agile methodology to our design work. This meant we could continuously iterate our idea after gathering client feedback; resulting in a simple, but effective design solution.